Terms and conditions
Location: UNTIL Marylebone Clinic, Orchard Street
Effective Date: 4th October 2024
1. Services Provided
Amit Samuel offers musculoskeletal (MSK) physiotherapy and sports massage at UNTIL Marylebone Clinic, Orchard Street. These services are focused on injury management, pain relief, and performance enhancement.
2. Booking and Payment
2.1. Booking Process:
Bookings can be made online through our booking system or by calling the office at 0208 638 8067.
2.2. Payment Terms:
Payment must be made online via our Stripe system at the time of booking.
Payment is taken immediately once the booking is confirmed.
Bookings are non-refundable, but can be rescheduled to another date or time if rescheduled at least 48 hours prior to the appointment.
3. Cancellations and Rescheduling
3.1. Cancellation Policy:
48 hours’ notice is required to reschedule your appointment.
Cancellations made within 48 hours of the scheduled time will be charged in full.
Initial appointments are non-refundable.
3.2. Missed Appointments/No Show:
A missed appointment, no show, or cancellation with less than 48 hours’ notice will be charged in full.
3.3. Cancelling or Rescheduling Appointments:
To cancel or reschedule your appointment, contact us at 0208 638 8067 or email hello@rehabphysiolondon.com.
4. Consent and Communication
4.1. Informed Consent:
By booking an appointment, you agree to these terms and consent to treatment by Amit Samuel. The therapist will discuss treatment options, including any risks and benefits, during your consultation.
4.2. Communication Consent:
By consenting to treatment, you also agree to receive communication from us via phone, email, or message to facilitate appointment reminders, follow-ups, and related treatment information.
4.3. Refusal of Treatment:
You have the right to refuse treatment at any time, but please note that the cancellation policy will apply to any scheduled appointments.
5. Data Protection and Confidentiality
Rehab Physio London is committed to safeguarding your privacy in accordance with the Data Protection Act 2018 and GDPR.
Medical information is securely stored in Cliniko, our clinical system, and non-medical information is stored in HubSpot CRM, a HIPAA-compliant system.
We are fully compliant with HIPAA regulations for data security.
For more details, please refer to our Privacy Policy.
6. Complaints
If you are dissatisfied with any part of our service, please contact us at hello@rehabphysiolondon.com or call 0208 638 8067 to discuss and resolve the matter.
7. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be settled exclusively by the courts of England and Wales.
If you agree to these terms, please proceed with your booking. We look forward to helping you achieve your health and wellness goals.
For any queries, please contact us at hello@rehabphysiolondon.com.